Checked on Trustpilot and alivemoment.com
The short answer
AliveMoment has a lot of one-star reviews on Trustpilot from users complaining about billing and overcharging. They cancelled, and the charges carried on. When they asked for their money back, many got part of it or nothing, and several say support stopped answering.
Picto.Video has no subscriptions. You see the price of the credit pack before you pay, and that is the only charge. Credits you don't use stay in your account and never expire. Every support email gets a reply from a person. Upload a photo, say who moves and how, and your video is ready in a minute or two.
No subscriptions. Your video is ready in a minute or two.
smile and look at each otherVideos created
Customers came back and bought again
Subscriptions to cancel
What AliveMoment customers write in their one-star reviews on Trustpilot and the App Store, word for word.
Trustpilot, one-star reviews
of the newest one-star reviews on Trustpilot are about charges, renewals or cancelling.
“Please refund the £70 odd pound that has been taken from my account.”
Trustpilot, UK, 1 star
“They assured me my acct was canceled and I would no longer be charged.”
Trustpilot, US, 1 star
“Now they are repeatedly trying to debit over $100 from my account on a daily basis.”
Trustpilot, Australia, 1 star
“I cancelled this service due to the cost and they still bill $99 several times on my bank card!!!”
Trustpilot, US, 1 star
“I never received a response, and they still charge me $68 a month.”
Trustpilot, US, 1 star
“Alive Moments refunded only $151 and did not respond to my request regarding the remaining $375.26.”
Trustpilot, Australia, 1 star
“I signed up for Alivemoment in March, used it for a month and tried to cancel my membership in April.”
Trustpilot, US, 1 star
“I have a 99.99 charge from alive moment and I have used it one time.”
Trustpilot, US, 1 star
“Heads up, You need to pay for the app and buy coins to use per photo.”
App Store, US
Quotes are copied word for word from public reviews, with the reviewer's spelling. Read them all on Trustpilot. AliveMoment on Trustpilot
Before you pay, you see how many videos each pack gives you and what it costs. The pay button shows that same price. You pay once, with no subscription.
Under the pay button in the web app
AliveMoment facts from alivemoment.com and its terms.
AliveMomentExample photos brought to life on Picto.Video, each with the words it was given.
the bride and groom turn to each other, smile and share a kiss, the veil moves in the breeze, keep everything else static
the five friends laugh and throw their arms up in the air, then hug each other, keep everything else static
the toddler leans forward and blows at the birthday cake, mum and dad laugh and clap, keep everything else statican old print or a family group shot works fine.
a few words like 'gentle smile' are enough, and longer directions work too.
ready in a minute or two, as an MP4 you keep.
You buy a credit pack and spend credits when you make a video. Unused credits stay in your account and do not expire, so a pack bought for one photo of your mother can wait for the next one.
Type a few words, like 'gentle smile'. Longer directions work too, if you want the whole family in an old photo to wave at the camera.
Every support email gets a personal reply from a real person.
Uploads live in your private gallery. Delete them anytime.
Most of the newest one-star reviews of AliveMoment on Trustpilot are about charges, renewals or cancelling.
We counted a review when its title or first lines talked about a charge, a renewal, a refund or cancelling. The quotes on this page are copied word for word with the reviewer's spelling. We give the country and leave out names.
Picto.Video works another way. There are no subscriptions on picto.video. You buy a credit pack, upload an old photo, say who moves and how, and download an MP4 in a minute or two.
Payments go through Stripe. Your video is ready in a minute or two.